Author:
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| Prof. Charles Dennis |
Purpose – The primary purpose of this article is to bring together apparently disparate and yet interconnected strands of research and present an integrated model of e-consumer behaviour. It has a secondary objective of stimulating more research in areas identified as still being underexplored.
Design/methodology/approach – The paper is discursive, based on analysis and synthesis of econsumer literature.Findings – Despite a broad spectrum of disciplines that investigate e-consumer behaviour and despite this special issue in the area of marketing, there are still areas open for research into econsumer behaviour in marketing, for example the role of image, trust and e-interactivity. The paper develops a model to explain e-consumer behaviour.
Research limitations/implications – As a conceptual paper, this study is limited to literature and prior empirical research. It offers the benefit of new research directions for e-retailers inunderstanding and satisfying e-consumers. The paper provides researchers with a proposed integrated model of e-consumer behaviour.
Originality/value – The value of the paper lies in linking a significant body of literature within a unifying theoretical framework and the identification of under-researched areas of e-consumerbehaviour in a marketing context.
Keywords: e-consumer behaviour, E-consumer behaviour, e-marketing, e-shopping, online shopping, e-retailing.
